Do you have a fixed or growth mindset? If you read Mindset … Changing the way you think to fulfil your potential by Dr. Carol S. Dweck, you will, first of all, understand what both a fixed and growth mindset really are. Only when you appreciate the difference can you
When did you last receive a great customer experience ? How often does this happen? I’ve had a number of experiences over recent months which have led me to ask the question … Am I a customer or an opportunity? In, fact I feel like an opportunity more often than I
My golden rule of an effective Board room is - the meeting is done outside the meeting. The purpose of the meeting itself is to summarise the topic, secure the support required, make decisions and agree actions. You don’t know what you don’t know and I haven’t yet seen a
What stands between you and realising your full potential? … My recent blog on confidence stimulated an unbelievable level of interest, two thirds of which was from women. As I said in the blog, I coach as many men as I do women and confidence affects both in equal measure.
The business doesn’t improve if the people don’t … Business success depends upon having a variety of skills and attributes and shared ownership of a vision, which, combined enable you to form a team capable of delivering results together. A concept which is easy to agree with but a reality
It’s better to have 10 people working with you than 100 working for you. However, others can only work with you if they are empowered to take responsibility and be accountable. The following are key enablers of empowerment: Trust Clarity of role and responsibilities Clear parameters within which to operate
Communication … It’s the most important thing in all our relationships. After all, it’s the key personal tool we use to build trust. We grow business and succeed based on trusted relationships … So why is it that many of us are constantly in auto pilot with the keyboard, often
Have you ever asked yourself the question, “How will anyone know I’ve been here”? It’s a pretty important question to ask as soon as possible if you want a purposeful life. My job is extremely interesting, challenging and fulfilling, no more so than when I’m working with those who are
It’s the single, biggest thing I help with I know from many years experience that lack of self confidence is a common barrier in equal measure for men and women to decision making, progression in life/career and overall success. However, it never fails to surprise me just how much people
I saw my youngest son, Tom (28) off at Manchester Airport 2 weeks ago to continue his life and career in the USA. His P45 arrived at my home (I'm the re-direct address!) a few days later ... A reminder for me that, at this point anyway, this is a
Tell me and I will forget, show me and I will remember, involve me and I will understand.... Planning your succession is quite simple ... your next generation need to be involved. In career terms we generally spend our 20’s learning and perfecting our craft and excelling in our chosen
You can leave something behind or you can leave a legacy – there’s a difference. I have a friend who’s a cutlery manufacturer who once told me that his daughters would get ownership of the factory, to pass onto the grandchildren, but that the business would go to his staff.
Ultimately, business success rests on your ability to lead and leadership is about shaping the way forward, not managing the ‘here and now’, hands on, day to day ‘stuff’. If you’re a business leader I have 3 quick and easy questions for you to ask yourself on a daily basis
For many, the dreaded appraisal process is simply a meaningless, superficial, box ticking exercise. This is such a shame, as when used effectively, it is a massive opportunity to re-affirm your clarity of purpose, inspire and empower your people.
As a coach I ask a lot of questions such as what makes you different?, what value do you add? and how are you playing to your strengths? These questions help to get clients thinking about who they really are and where they can add most value. Your value comes
“I’ve read your book, it all makes sense … I think I need your help”. This was the email I received from Wendy, a member of the senior leadership team at Royal Mail. Wendy, had remained static in her role at RM for many years whilst she prioritised her children.
In my book I talk about passion being contagious, a great enabler with which to engage your people with the ownership of a shared vision. Indeed, passion in action achieves great things. Two of my clients, both in the property sector, have been a joy to work with when I’ve