Do you have a fixed or growth mindset? If you read Mindset … Changing the way you think to fulfil your potential by Dr. Carol S. Dweck, you will, first of all, understand what both

When did you last receive a great customer experience ? How often does this happen? I’ve had a number of experiences over recent months which have led me to ask the question … Am I a

My golden rule of an effective Board room is - the meeting is done outside the meeting.  The purpose of the meeting itself is to summarise the topic, secure the support required, make decisions and

What stands between you and realising your full potential? … My recent blog on confidence stimulated an unbelievable level of interest, two thirds of which was from women.  As I said in the blog, I

The business doesn’t improve if the people don’t … Business success depends upon having a variety of skills and attributes and shared ownership of a vision, which, combined enable you to form a team capable

It’s better to have 10 people working with you than 100 working for you.  However, others can only work with you if they are empowered to take responsibility and be accountable.  The following are key